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Payments and Returns

shopkeeperstore.com thanks you and values your purchase with us. This section describes shopkeeperstore.com’s policies on payments received from customers and returns to customers for products or services ordered.

Acceptable Methods of Payment

Presently payment methods available with shopkeeperstore.com are through Credit Cards, Debit Cards and Net banking only. As and when other methods will be incorporated, the same would be updated here as well. Your Credit/Debit card information remains private and confidential. shopkeeperstore.com and our secure online payment gateways use Secure Sockets Layer security technology to protect your Card information. We accept all VISA & MasterCards– only Indian cards, as International cards would not be supported. You will have to enter your 16 digit Credit/Debit card number and the 3 digit CVV (Card Verification Value) code which is at the back of your card and complete the payment.

Verified By VISA (VBV) and MasterCard Secure Code

With a view of making Online shopping safer, the Reserve Bank of India has made it mandatory , from 1st August 2010 onwards, for all transactions to have an extra level of authentication. The “extra level” is a password which you will have to enter after entering your Credit Card/ Debit Card details while making an online payment. This technology is called Verified by VISA (VBV) or MSC (MasterCard Secure Code).You will have to log onto your banks website for registration and each bank has its own process for registration.

Cash On Delivery (C.O.D.)

We are not providing Cash on Delivery (C.O.D.) Services.

Pricing

All offer prices on shopkeeperstore.com are all inclusive; there are no hidden charges whatsoever. You have to only pay the offer price that you see on our product page next to the specific product image.

Orders

After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of a non-delivery occurring due your mistake (wrong name, address or any other wrong information), shopkeeperstore.com would incur an extra cost for redelivery and the same would be claimed from you.

Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.

Delivery

shopkeeperstore.com provides FREE Delivery for all products sold on www.shopkeeperstore.com. There are no hidden charges applicable. Delivery time would be minimum 4 business days from the day your order booking and payment is completed on www.shopkeeperstore.com. The day of booking your order is taken as day 0.

Demonstration & Installation

Demonstration is provided by the manufacturing company and is provided on certain products only, in case of further clarifications, we would request to contact us on 9717516648 or email us on admin@shopkeeperstore.com and we will be happy to clarify on the same. After delivery/receipt of product, the demonstration, if applicable, would happen after minimum 4 business days. Only the first demonstration would be on a complimentary basis.

Installation is provided by the manufacturing company’s authorized service center/franchisee only. For Split A/C, standard installation charges will apply; payable by the consumer directly to the company’s authorized service center/franchisee.

Inclusions in scope of work for Split A/c installation: - Installation of Indoor and Outdoor units, Interconnecting Indoor and Outdoor unit with piping.

Exclusions in scope of work for Split A/c Installation:- All masonry work, Supply and Installation of main power phase, electrical work, Leak testing if piping is already done by the consumer, no drilling holes in any of the pillars, dismantling charges if earlier Split A/c is present.

For other products, standard installation will be provided as per companies norms and is complimentary. After delivery/receipt of product, the installation would happen after minimum 4 business days. We would request you to kindly contact us on the above mentioned contact details for any assistance required.

Returns and Refunds

shopkeeperstore.com makes every effort to service the orders placed with them, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on 9717516648 or email us on admin@shopkeeperstore.com. After acceptance of delivery of the product, shopkeeperstore.com will not entertain any returns or refund request.

In case, the payment mode of the order is Online (Credit/Debit Card OR Net Banking) and if customer will be cancelled/returned his/her order, then 5% of the order amount will be deducted from the refunding amount.

Product can be return within 24 hours.

Refund will be done within 10-15 working days from the date of request of refund through same mode.

After sales service is provided by the authorized service centers of the respective manufacturing companies. For product service requirement, kindly contact us on the above mentioned details for the same.

Cancellation

Order can be cancel within one hour after placing the order.